At our IPTV service, we are committed to customer satisfaction. However, due to the nature of our digital products, our refund policy is strict. We urge all potential subscribers to read this policy carefully before making a purchase.
Our "No Refund" Policy
All purchases are final and non-refundable. Once a subscription is purchased and activated, we do not offer any refunds or credits for any reason, including but not limited to:
- Dissatisfaction with the service, channel list, or features.
- Partial usage or non-usage of the service during the subscription period.
- Technical issues with your own equipment, internet connection, or ISP throttling.
- Forgetting to cancel a subscription.
- Accidental purchases.
Free Trial Period
We strongly stand by our "no refund" policy because we offer a free trial period. This trial allows you to test our service comprehensively before committing to a paid plan. The purpose of the trial is to give you full access to our channels, features, and quality so you can make an informed decision. We highly recommend every user take advantage of the free trial.
Exceptional Circumstances
In rare and specific cases, such as a complete failure to activate the service on our end after payment, we may consider a refund at our sole discretion. Such cases will be investigated thoroughly by our support team. A request for a refund under these circumstances must be submitted via our contact channels within 24 hours of the purchase.
Contact Us
If you have any questions regarding our Refund Policy, please contact us before making a purchase. Our support team is available to clarify any doubts you may have.